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Shipping policy

Domestic Shipping : 

We offer shipping anywhere in India. We also offer free shipping on orders above Rs 2999/- anywhere in India. 
We take utmost care in shipping of your products. But to make all procedure smooth and easy please allow us 3-10 working days for your order to be dispatched. Customized products usually take 8-10 days to be shipped. During busy times, such as holiday periods, there could be a long processing time and shipping delays so please bear with us. 
Since we do not use Speed Post services the orders cannot be shipped to PO boxes or military addresses until there is a particular courier service which can reach there. Rural domestic addresses require one or more additional days to deliver. 

Thecraftpanda uses all leading courier companies for the shipment of your products and generally the time taken to deliver any product anywhere in India is estimated as 48 hrs to 72 hrs. However if the product is bulky the parcel will be shipped by surface (by road) which would take 4 -6 days to reach until requested by the customer for an urgent delivery or by air. But if there is any unseen or unexpected problem then the parcel either shipped by air or by surface might be delayed. Unexpected problems could be anything like :  

# Unable to reach the customer. 

# Customer's phone number not working/ not reachable. 

# Any kind of strike in the city or in courier company. 

# Any natural calamities like earthquake, flood, drought etc. 

# Any raid by any government department. 

# Any kind of mishappening during transit. 

# Any other unforeseen circumstances not in our control. 

 

International Shipping: 

We offer shipping internationally. 

For any International Shipments please contact us at info@thecraftpanda.com. You can let us know what you wish to ship outside India and we will let you know the exact shipping cost. The shipping charges and transit time will vary for any international shipment as it solely depends on the location and the courier company used. Though we use DHL / FedEx / Bluedart / Aramex / TNT but we still cannot guarantee any time frame for delivery as custom clearance also takes time. With our best efforts we try to deliver the product within 5-7 working days but we cannot guarantee the same.  

For some shipments delivered outside India, the importing country may charge an import duty/VAT on top of the price of the item. These charges are beyond our control and can’t be reimbursed in any case. 

International customers are responsible for any import or customs fees charged by your government. We are unable to predict which shipments will be assessed for these fees or the amount of the fee that may be charged. 

About Customs, Duties & Taxes: 

When ordering from www.thecraftpanda.com, you're responsible for assuring the product can be lawfully imported to the destination country. Having said we would like to say that we have taken care of all laws to export them. But since the recipient is the importer and must comply with all laws and regulations of the destination country. Orders shipped outside of the India may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and can't predict what they may be. Customs policies vary widely from country to country. If customs clearance procedures are required, it can cause delays beyond our original delivery estimates. 

Tracking 

After any parcel is dispatched you will get an email containing the details related to your parcel. In case you have any question please email us at info@thecraftpanda.com. 

 

Cancellation of Order 

In case we receive a cancellation e-mail and till that time if the order has already been "processed" by us, the order cannot be cancelled. Thecraftpanda has the complete right to decide whether an order can be cancelled or not. Also, the customer agrees not to dispute the decision made by Thecraftpanda and accept Thecraftpanda's decision regarding the cancellation. 

Please contact us at info@thecraftpanda.com to place a cancellation request within 1 hour of placing the order.